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Q.
What does a logging recorder do?
A.
A logging recorder is a multi-channel recording system used to
record conversations and transmissions from a communications
system over an extended period of time. In addition to the
audio, a logging recorder also records time and date to assist
later recovery and playback.
Q.
Will the ATIS System work with my current telephone system?
A.
The ATIS system is compatible with all major digital and analog
telephone systems. Check with your sales representative to
verify that your system is compatible.
Q.
How does the ATIS System maintain system security?
A.
The ATIS System allows you to configure specific users with
specific rights and enables password protection of critical
monitoring and recording functions.
Q.
How many workstations can access stored data simultaneously?
A.
With ATIS' networking software, a maximum amount of 16
workstations can access the data simultaneously. Please
note that network system performance depends on your network
capabilities. Workstations should be Pentium based IBM compatible
computers with the Windows Operating System.
Q.
Can I e-mail recorded voice messages to interested parties?
A.
Yes, the ATIS System has the ability to export user defined
recordings in a .wav format, giving you the ability to attach
any recording to an e-mail message.
Q.
Does the ATIS System incorporate "point and click"
capabilities or will I have to learn function keys to initiate
processes?
A.
The ATIS Application has a Graphical User Interface (GUI), the popular method of point and click
operation and setup using the Windows standard look and feel.
Q.
How easily can I access recorded conversations?
A.
The ATIS Application incorporates a "Filter" or
"Search" engine that will allow you to easily search
through the database with just a few clicks of the mouse.
Users can modify a search by date, time, channel, incoming
number, outgoing number, etc. Simplicity of the user
interface makes accessing the data a breeze!
Q.
Does the ATIS System record two-way radio?
A.
Yes, the system will record two and four wire audio with a
combiner.
Q.
What type of Warranty is offered on the ATIS system?
A.
Standard 1 year warranty on parts and labor.
Q.
Do I need an Uninterruptible Power Supply (UPS)?
A.
No, however, ATIS strongly recommends that the recorder
is connected to a UPS device at all times, even in conditions
where a back up generator is used.
Q.
What happens to the data if power is lost?
A.
In the event of a power loss the system has an automatic Data
Recovery Routine that will reconstruct the data on the Instant
Recall Buffer and the Archive Media. When the recovery
procedure is complete, the system will revert to the previous
mode of operation (i.e., recording).
Q.
What is the hard drive storage capacity in recording hours?
A.
The standard recorder includes a 80Gb HDD which is capable
of storing over 10,000 hours.
Q.
What are your compression ratio options, and are they
user-selectable?
A.
The compression rate is selectable on a per channel basis. 1:1
= 64Kbps ADPCM. 2:1 = 32Kbps ADPCM. 4:1
= 16Kbps ADPCM.
Q.
How many channels is the system capable of recording?
A.
ATIS' recorders are capable of recording in 8 channel
increments up to 128 channels in a single system.
Q.
What method of archival drives does the ATIS System incorporate?
A.
Digital Tape Drives: DAT
DDS-2, DDS-3 4mm Tape.
Optical Disk Drives: DVD
drive 9.4 GB total, MOD
drive 5.2 GB (Magneto Optical Disk)
Q.
How many archive drives are available and what are their
recording options?
A.
Each system offers as a standard, dual 4.7Gb DVD-RAM
drives. Single archive drive systems are available at
customer requests. Dual drive systems can be configured to
record in sequential mode or parallel. In sequential mode
one drive will record while the other is in standby. With
dual drive systems, either drive can be designated as a primary
drive. In parallel mode both drives record identical
copies for redundancy. The drives may also be configured
to operate in a play/record manner, one drive record, one drive
play, etc.
Q.
What is the capacity of archive media in hours?
A.
4.7Gb DVD-RAM discs are capable of storing over 600+ hours
of calls. Dual sided 9.4Gb DVD-RAM discs are capable of
storing over 1250+ hours of calls.
Q.
Does the system include a cassette re-record jack? Headphone
jack?
A.
As a standard feature, the system has a re-record and
headphone jack built into the front panel of the
recorder.
Q.
Is the system capable of adjusting to daylight savings time?
A.
Yes
Q.
Does the system provide loop playback? Multi-channel playback?
A.
Yes, the system provides a loop-mode for playback allowing
operators to continuously replay the same portion of the
recording. Also operators can export a predefined loop as
a .wav file. The recorder also has the ability to emulate
a reel-to-reel recorder with multi-channel play. This is
an advanced feature of the ATIS recording system offered as a
standard. With multi-channel play, operators may select up
to 8 channels for real-time playback or as the recording took
place.
Q.
Does the system have the ability to append notes to tagged
calls?
A.
Yes, the system has the ability to append notes to calls
which can be used for comments up to 255 characters in
length. The option is referred to as Target Tag.
Q.
Does the system have audible and visual alert features?
A.
Yes, depending on the event, the recorder will monitor and
log errors, warnings, and system failures to an internal
activity log. Also, depending on the event, an audible
alarm will sound requiring a user response.
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