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The MVR
System is based on two concepts:
1. Flexibility that goes beyond the
number of recording channels.
2. Extended configuration
capabilities.
The MVR, unlike any other
system, allows the user to create a mirror image of the
organizations recording structure, well beyond the capability of
giving a channel a name. This provides superior communication
management and organization.
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In many
applications, the use of removable archive media is not
necessary. Using a large hard drive capacity or a RAID 5 storage
array, the MVR can retain millions of recordings that are
available for instant access.
Comprehensive search and playback
functions allow the user to easily search for and playback
records.
For maximum redundancy, the MVR can be
configured with up to eight archive drives for mirrored or
sequential archiving.
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The
MVR System is a client-server system based on proven
Windows® 2000 and SQL Server technology. MVR systems can
be clustered to provide one large recording system.
An MVR Recording System is
composed of the following:
1. MVR Replay and Scenario
Recreation Client
2. MVR System Administrator
Client
3. Optional Off-Line Player (used to
play back records from archive media).
A standard system allows simultaneous
access of five Workstation Clients. Additional licenses are
available as an option.
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the configuration process of the system, physical channels
(radio, phone, etc.) are assigned to groups and agents. The user
has complete control of what the communication structure within
the MVR Application looks like. |
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Quick Access to Recorded Calls
Calls
can be retrieved for a Group, Agent or Channel simply by
clicking on the appropriate icon within the configured
nomenclature. It is not necessary to input search parameters |
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Scalability Beyond the Number of Channels
The MVR
System makes it possible to assign online recording capacity
(Instant Recall) to agents on an individual basis. Agents that
handle high call volumes may be assigned more capacity, which
provides a longer call retention time for instant access. |
Long-Term Reliability and Dependability
The MVR
is a robust voice and data recorder designed to run on a
continuous basis while minimizing the risk for system failure.
Continuance of operation is ensured with dual archive devices
(more available upon request), RAID 5 configuration, and
redundant power supply options. |
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Features
Recording
Options
The
ATIS Advantage MVR is designed to record on a continual
basis (24/7/365) for mission critical applications. It is
possible to program the MVR Recorder to stop and start
recording at specified times, and to only record a specific
department (s) or agent (s) during the specified time. The
system can also be set to record or not to record specified
phone numbers
Channel
Capacity
Two
(2) Modules are available: max. 64 channels or 128 channels per
module. Modules can be clustered to a virtually unlimited
number of recording channels. Mixed analog/digital
extension recording.
Connectivity
The
MVR supports trunk recording, analog extension recording, and a
broad range of digital phone systems.
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Tip
& Ring
T1
& E1
Basic
Rate Interface (BRI)
Primary
Rate Interface (PRI)
Ascom
Alcatel
Aspect
Bosch
Avaya
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Coral
Ericsson
Lucent
Index
Mitel
NEC
Nortel
Panasonic
Phillips
Siemens
Hicom |
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MVR
Product Brochure
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MVR
Connectivity Options
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