All transportation experts agree that air travel is safer than any other mode of transportation when you compare the number of incidents and deaths per traveler on an annual basis to automobile, train, bus and ship accident rates. Overall safety is no excuse for not implementing a disaster preparedness plan. Your plan should cover prevention, response and recovery protocol. Call recording devices are, or should be, an integral component of every aviation industry organization’s preparedness plan.
According to the Federal Aviation Administration (FAA) data, the skies may be friendly, but that doesn’t necessarily mean they are danger-free. In 2015, roughly 65% of polled commercial airline passengers said they weren’t concerned about a pilot errors in flight. However, the number of pilots and other aviation professionals, including air traffic controllers, aviation dispatchers and mechanics, charged with ensuring safety in the air who reported to work substance impaired increased significantly in the same year. The numbers are low compared to those professionals who report to work sober. However, random testing means there are likely pilots who end up in the cockpit under the influence. With this in mind, commercial aviation enterprises must do more to protect themselves and their passengers.
Preparedness means exploring prevention and response policies for every imaginable incident from weather events to hostile workers and terrorism. Call recording devices provide an exceptional training vehicle for mock disaster drills and honing communication skills. They help prevent more aviation professionals from reporting to work under the influence of illegal drugs or alcohol, Monitoring air traffic communication and recorded audio files may enable supervisors to pick up on signs an impaired pilot made it into the cockpit. Slurred speech is an important indicator of trouble. It could signify high blood alcohol concentration (BAC). Or, it can signal low blood sugar or another medical condition such as stroke which can put the captain and passengers at risk.
It isn’t enough to screen more workers or provide self monitoring devices. Utilizing call recording devices to capture radio traffic and telephone calls provides a valuable safety resource. With it, you can develop response protocol if the unthinkable happens and an impaired pilot or air traffic controller isn’t caught during the screening stage.
The number of professional pilots and other aviation personnel attempting to report to work drunk or high is very rare. The American Red Cross and other emergency response teams use post-incident brainstorming to identify strengths and weaknesses in the organizations. In the same way, the aviation industry can use call recording to build a robust disaster preparedness plan. The technology supports ongoing professional development, rigorous training programs and risk management throughout the organization.
ATIS technology empowers enterprise leaders to reduce risks. Using state-of-the art voice and data recording solutions for quality control management in call centers and unified communication centers at low-price points reduces your financial investment. Contact an ATIS aviation specialist to discuss solutions for your company today.