There’s no questions that universities must do more to protect digital assets. Sophisticated cybercriminals are increasingly becoming more adept at infiltrating public and private service networks. Determined data thieves plan attacks on devices, like data logging equipment and wireless printers. Finally, they launch malicious code attacks designed to hijack passwords.
Strengthening data security on college campuses, where students access insurance files, class forums and academic records electronically, via smartphones and tablets, presents unique challenges not seen in previous generations. Furthermore, even calls to campus security pose risks most didn’t imagine a few decades ago.
In a world where consumers, including students living on campus, rely on the Internet for everything from ordering text books to scheduling an annual physical and reporting suspicious activity, it’s critical to consider user experience. Our instant gratification society demands effortless, seamless service delivery. However, only focusing on the front-end is risky business. Without upgrading data logging equipment, and other legacy network system components, universities fail to address vulnerabilities that could lead to a data breach. Only an end-to-end approach can protect human and digital assets on today’s college campuses.
Call recording equipment that enables administrators and department supervisors to monitor incoming radio and telephone traffic must be flexible enough to meet the needs of a single caller with security concerns and capable of supporting large scale crisis response teams. Multi-channel functionality allows agents to monitor two-way radios and telephone conversations simultaneously. This way you can keep an eye on where your response teams’ locations and what is happening around the campus during an event where multiple agencies respond.
However, managing the immediate crisis is only the first step in providing superior service. Organization must be able to securely access digital audio and text files after the crisis is over. Reviewing data empowers oversight committees to identify weaknesses and strengths.
Voice data storage provides access to valuable information about how quickly dispatch made decisions during an event. With this data, you can determine whether their decisions were appropriate for the situation. Reviewing voice files is an excellent way to ensure user experience remains positive and all staff members are well-trained. However, it is essential to store archived files in a protected, encrypted format. That way you can prevent unauthorized personnel from downloading and listening to security audio files or accessing data logging equipment from an unsecured port.
Campus security is challenging without worrying about whether your digital assets are secure. If you need cost-effective voice and chat capture equipment, consider ATIS. We offer a broad range of solutions that empower campus security teams to monitor devices, access session reports for analysis and review, and enhance training programs. Finally, you can know your digital and human assets are fully protected. Contact ATIS to arrange for a demo or to schedule a telephone consultation with a system specialist.
