Category: Uncategorized

Data Logger System Benefits

Benefits of initiating a new data logger system policy are generally classified to fit into one of two categories: audit trails and activity logs. An audit trail tracks variables such as time and date a record is created or accessed, when a change is made to a file and the channel and/or telephone number associated with a given call. Activity logs provide a more in-depth look at who accessed a file and what type of changes, if any, were made.

Here are three ways that custom reports generated by the data logger system help organizations maintain tighter control over their operations.

• Reviewing activity logs helps administrators make sure internal and external compliance protocol is closely followed.

• Logs give management necessary documentation to prove only authorized personnel have access to information deemed sensitive or governed by privacy standards.

• Audit trails are helpful when situations require changes in call routing or system configurations.

Architecting a Unified Communication Platform For Your Organization

Whether you have a single collection point, or your organization serves many remote locations, designing a network with a centralized data logging system is beneficial. It is more cost-effective and convenient to access printouts or archived files from one location than it is to physically drive to every location and retrieve system data. For most enterprises, features that enable operators to collect call data from radio, telephone, wireless devices and other telecom equipment improves service quality and facilitates performance evaluations.

Choosing the best-fit system for your company depends on whether you need a stand-alone data collecting device or your service model demands accommodating existing PBX or call routing equipment. Normally, a stand-alone data logger system that record interactions for later review and retrieval are more compact; so, if space is limited this may be a better option than a system with continuous print capabilities.

The growth of the Internet has dramatically blurred the lines between telecom equipment and computing technology. It is more important than ever before to make sure your team has access to the data that drives your organization.

ATIS Digital is a leading provider of unified communications technology. We offer data logger system equipment designed to work seamlessly with a broad spectrum of telephone and radio dispatch systems, and chat, text and mobile messaging devices. Whether you need help enforcing compliance protocol, or improving customer experiences in the contact center, we can help. Call an ATIS data logging system specialist today to discuss cost-effective solutions to help you streamline communications.

For some organizations, recording every incoming and outbound call may primarily serve as a preventative measure to avoid lawsuits and negative sanctions. However, most would agree that every emergency response center needs reliable, redundant communication tools that never interfere with operations because every call could be a matter of life and death.

Simplicity Enhances Safety: User Friendly Automatic Call Recording Systems Are User-Friendly

Voice recording solutions alone are not sufficient for emergency response environments. Leading edge communication systems like the ATIS PhoenixPro, support chat, screen and video communications as well because not every contact begins with a telephone call, and the nature of responding to an urgent situation means the team in the field is mobile. Although coordinating a rapid response is complex, equipment should be easy to deploy, user friendly and responsive. Ideal systems combine multi-channel monitoring within the same server, thereby reducing vulnerabilities.To effectively serve the community, call center agents need flexible solutions capable of communicating via trunked radio equipment, VoIP calls, text and chat channels and traditional line-land telecommunications devices. Especially in environments that require archiving every call, automatic call recording equipment is essential.

Preserving Incoming Calls

Unlike retail operations and campus security departments who may decide to establish part-time voice capturing policies, emergency response teams must preserve every call. Automatic call recording ensures agents can focus on the caller and not have to worry about starting the recording. When a call comes in, agents react instinctively. After-the-incident analysis enables supervisors to continuously monitor service delivery quality. Recording systems provide mechanisms to seamlessly integrate response and training functions.

Encrypted, password protected files protect privacy while providing a comprehensive, accurate record of an emergency event from the point of contact until the situation is resolved. Indexing and tagging capabilities facilitate rapid retrieval and file sharing between internal departments and agencies on a need-to-know basis.

Transition to Automatic Call Recording Technology with ATIS Digital Solutions

When an emergency event happens in the community, emergency responders need the tools and support to respond calmly and efficiently. Complex systems add stress and distraction. Simple, state-of-the-art solutions empower call center teams to handle the call professionally, and communication capturing equipment provides a window of opportunity to improve performance, one contact at a time.

Emergency call center agents already have a stressful work environment. They deserve a user-friendly call capturing system that allows them to focus on the caller. ATIS Digital provides a full spectrum of equipment designed specifically for emergency response centers. If you need a budget-friendly system to enhance service deliver while supporting operational goals, call today to schedule a free demo.

The Best Way to Record Phone Calls in an Event Driven Environment

Event-driven sessions require functionality to scale to temporary conditions. Deploying call capturing technology must allow simultaneous monitoring across multiple channels – radio, telephone, chat, text – without disrupting normal communication or diminishing call quality. File sharing often plays an integral role in appropriate response during a crisis; therefore, the best way to record phone calls during an emergency also includes choosing a system that enables encryption and forwarding capabilities.

Enforcing Compliance & Risk Management Policy

Enforcing compliance and risk management policy demands voice capture technology capable of full-time and part-time scheduling. When coupled with a well-designed internal training program, call recording strengthens compliance and reduces liability exposure. The financial industry and all emergency response centers typically record all calls.

Enforcing internal policy means having the flexibility to determine different recording schedules for individual channels and agents. In some cases, administrators may find recording a certain percentage of calls is adequate without targeting a specific agent or device.

Streamlining Customer Dispute Resolution & Legal Challenges With Recordings

When the primary reason for implementing a call recording policy is to avoid, or defend, legal challenges, it is essential to record all calls and establish a secure, archival policy. Whether calls are stored on-premise, off-site or in the cloud, the system should include masking technology to protect privileged information without permanently modifying the original data. The ideal system allows instant access to files via search and rapid replay. Both capabilities streamline review and sharing, saving an organization time and money during disputes.

Choosing a Call Recording System For Your Unique Organization

The decision to implement a call recording policy demands careful forethought. The best way to record phone calls depends on the unique workflow, service delivery model and nature of your business. One thing that every organization needs is a user-friendly system that is simple to learn and simple to deploy. ATIS Digital offers a wide array of call capturing technology suitable for diverse settings and companies of all sizes. Call today to request a demo or schedule a consultation to help you discover the best way to record phone calls to meet your specific needs.

Call Tracker Database Management & Agent Performance

Call tracker database records put valuable data in the hands of preparedness officials, human resource departments and other administrators. As an example, records supporting ATIS PhoenixPro phone, radio and data recording equipment , provide detailed information about call volume, originating phone numbers and directions, channels, call duration, the agent taking the call, and time and date. Armed with this information, center administrators can access call tracker database files to:

• Quickly attempt to reestablish disconnected calls during an active event

• Monitor call volume to determine if additional staff should be deployed

• Efficiently manage routine scheduling to control costs without compromising security

• Route calls based on internal hierarchy

• Utilize reports for performance reviews and training purposes

• Search for and retrieve indexed files for sharing with outside agencies when appropriate

Customer-Centric Campus Call Center Services

Campus police and security officers handle a wide variety of call types from routine requests for directions to calls reporting sexual assault and suspicious activities. Deploying high-quality call recording technology is critical in today’s litigious society to preserve potential evidence to support prosecution when a crime is committed. A call tracker database provides myriad benefits that empower campus security departments. Among those benefits are the ability to reallocate payroll dollars by fine-tuning schedules, identify spikes in call volume from certain areas within campus boundaries based on incoming telephone numbers, and assess agent competency based on call duration and dropped calls. Closely monitoring the data behind each call ensures that call centers exploit the full functionality of their unified call center communication equipment and human capital.

Partnering With a Professional Equipment Provider

ATIS Digital provides custom solutions designed for the college campus environment. Please contact a security specialist today to discuss cost effective solutions available to proactively manage center calls and prepare for worst-case scenarios. Reach us by dialing 1-866-871-5390 toll-free.

Audio Capturing & Forensic Analysis

Unlike eyewitness reports, audio and visual recordings provide an accurate resource that investigators can view, or listen to, multiple times. Although eyewitness accounts are a valuable tool, science confirms that more than eye witness identifications prove inaccurate. Recollections change over time, and witnesses may have personal motives that shape their testimony. Accurately determining a series of events that led to an automobile accident with fatalities is mission critical.

During a car crash investigation involving casualties, forensic specialists may review dozens of recordings. Depending on where the accident occurred, they may have access to law enforcement dash cams and cruiser dashboards, traffic cameras, cell phone videos, text messages, and video extracted from bank ATM machines and AV security equipment positioned outside businesses or residences. Each one of these recordings must be authenticated and examined for modification. Some audio and video files require enhancement to make pictures clearer or to separate important speech segments from ambient noises.

It takes an enormous amount of time to repair, enhance, review and authenticate diverse media content and sources. Call center voice recordings provide myriad advantages for forensic teams. Each incoming call is digitally stamped with data about the operator who took the call, the duration of the call, and the exact time the conversation began and ended. Call filtering technology reduces background noises in the operations center, allowing agents to efficiently isolate ambient noises from the scene for further examination. While audio engineering empowers reconstruction experts to analyze speech patterns for clues about the speaker and the environment, crystal clear recordings captured with call center voice recording equipment, like ATIS Advantage MDR, remove typical hindrances that slow down the investigation.

Facilitating Faster Crime Scene Reconstruction With Advanced Call Center Voice Recording

Operating an emergency response or public safety call center comes with the responsibility to capture multi-media conversations. Every conversation has the potential to evolve into a life or death situation. To provide high-quality services to first responders, law enforcement agencies and victims impacted by an emergency situation, call center managers need state-of-the-art technology. Call center voice recording systems should be designed to make it easy for operators to focus on the caller and back-office capabilities such as indexing and search features that allow rapid playback. All archiving should be done in shareable formats to provide opportunities to facilitate faster response and expeditious crime scene reconstruction.

ATIS Digital call center voice recording systems provide low price-point solutions for emergency response call centers in a compact, but powerful package that allows you to efficiently handle a single event or quickly scale to respond to a mass shooting or fifty-car pile up on the freeway. Call today to schedule a demo or request more information about designing a custom-built system specifically for your call center environment.

Building a Communication System for the Future

Tower-to-pilot communication isn’t the only change coming down the pike for flight deck personnel. But, it is a significant change for controllers and cockpit crews. Some experts have cautioned that while text communication can significantly reduce errors caused by diverse accents, language barriers and signal issues, text alone has its own set of challenges.

Unlike the way control tower personnel and pilots communicate now, via radio and satellite broadcasts of instructions and confirmation, texting technology requires concentration on a screen. This means pilots must take their eyes of the dashboard or the view out windows, to receive and respond to messages. Some studies suggest text, with supporting synthesized speech to verbally delivery messages, would eliminate or curtail head-down time, making communication more efficient and safer. The media for air traffic control recordings files may change. However, records of all messages will still have to be maintained electronically, in archived audio files or in paper-based storage lockers.

Smaller airports primarily serving single-pilot and non-commercial aviation customers may face financial hurdles converting to a totally digital communication system. The bottom line is, the FFA is moving forward with their implementation schedule, and everyone in the aviation industry has a vested interest in keeping up with the successes and failures over the next two years.

 The Future and Air Traffic Control Recordings

Air traffic control recordings – telephone, text/chat, radio conversations – play a vital role in the aviation environment. Text may reduce delays on the tarmac, but they will not totally replace the need for capturing spoken conversations. Voice recordings are excellent training tools. When speech is examined after an incident, tone and voice patterns provide clues about the speaker’s emotional and physical status, and ambient noises often provide investigators valuable information about the what happened in the tower and the cockpit.

Managing today, while looking toward the future means you build a control tower communications network that supports in-house training, investigative activities and compliance monitoring. Contact an ATIS Digital tech specialist to discuss cost effective solutions that are responsive, scalable and capable of confirming to industry standards.

Enhancing Customer Service to Grow Your Small Business

Small business enterprises drive the economy. Organizations with fewer than fifty employees create approximately 70% of all jobs in the United States. And, competition is fierce within many industries to capture market share. Research shows customer service plays an integral role in attracting and retaining customers. When utilized in conjunction with a rigorous training policy, a phone recording system for small business environments ensures call center operators are consistently efficient, respectful and consumer-focused.

Call Recording and Contact Center Management Benefits

Modern voice documentation solutions do more than just create an audio file. In order to turn a simple recording into usable data to grow a small business, you need the power and functionality of a system that allows management to search files with a variety of attributes for rapid retrievable. The ATIS Advantage MDR enables search by the number called, port name, call duration, date, time, call direction and incoming number.

Instant replay functionality empowers supervisors to protect files from editing to ensure an accurate record is archived and limit access to certain files via channel assignments. Edited files have a unique watermark that identifies masked segments. Along with live monitoring and scheduled recording sessions, these capabilities allow managers to quickly identify which operators need further training and which shifts tend to have longer ring duration times – two factors than can negatively influence customer satisfaction rates.

Is A Phone Recording System for Small Business Right For Your Company?

Improving customer service isn’t the only reason to consider implementing a phone recording system for small business. There are myriad benefits, including improving regulatory compliance, reducing risk exposure, achieving quality assurance goals, and facilitating dispute resolution. Small business owners face unique challenges. When the workforce is small, it is vital to make sure all workers are well-trained and well-equipped to perform their jobs efficiently and effectively. Voice capturing technology supports those goals.

Helping small businesses grow is important to our national economy. At ATIS Digital, we continually strive to bring innovative solutions to our customers that empower them to improve the revenue stream with better customer service, tighter security features and budget-friendly systems designed for the unique communication needs of companies with fewer than fifty employees. Contact an ATIS consultant today to schedule a free demo of the Advantage MDR.