If your organization is considering updating your communication software and hardware, you’ll want to learn how to record telephone conversations properly. Before initiating a telephone call recording policy, it is imperative to verify whether your state has a single-party consent policy or if all parties involved in a conversation must give consent. Implementing a call recording policy as part of your unified communication strategy has many advantages.
Unified communications (UC) refers to the integration of real-time communication such as instant messaging, video conferencing, mobile and telephone conversations, two-way radio traffic and other data sharing services with delayed, or non-real-time, communication services such as fax, recorded audio, and printed documents. A UC policy provides business-owners and managers with the tools necessary to recreate certain events, respond to emergencies and train employees as part of a disaster preparedness response/prevention plan.
Usually a UC policy supports all communication devices within an organization to ensure a consistent (unified) user-experience across all devices and media types. This may include telephones, cell phones, radios, cameras, computing devices, speech recognition equipment and pagers.
First, determine your legal responsibilities. Then, you’ll want to draft a poliacy that clearly lays out the reasons you are recording telephone calls. Do you need a copy of each call to enhance training? Will you use audio files to defend your firm from legal challenges? Maybe you are recording calls for multiple reasons. Deciding why you want to record calls will help you research and compare best-fit equipment.
Integrating call recording devices with customer service call center equipment primarily used for sales activities is vastly different from setting up an emergency command center or transportation hub call center. Choosing the proper system components and software requires a comprehensive review of internal workflow patterns. For example, let’s say you route your incoming lines through a PBX system. You may need different interfaces than companies who utilize VoIP technology. One call capturing solution that is compatible with all major telephone systems is the ATIS Model PL-3200/PL4800. To get the best-fit technology, call center managers must carefully select a solutions provider with extensive communications experience in their particular industry. ATIS Digital provides a wide spectrum of call capturing equipment for a variety of industries and environments.
So, you want to learn how to record telephone conversations legally, efficiently and at a low-price point? Establish a call capturing policy that complements your overall unified communications strategy. Define your recording goals. Then, call an ATIS consultant at 1-866-871-5390 to schedule a free demo. You’ll be amazed to see how easy it is to learn how to record telephone conversations. Then you can start capturing your calls full-time, part-time, or just occasionally for training purposes.