The Avaya brand is an industry leader when it comes to providing global solutions that simplify team collaboration and enhance customer service. With a variety of scalable, flexible on-site and web-based business options, Avaya brings organizations and clients together with a fabric-based network that works equally well in the transportation, aviation and public service sectors. The Avaya IP Office call recording option is only one of the many powerful capabilities in the unified communications platform.
Customers not only expect to be able to communicate effectively with businesses today, they expect you to remember those conversations. Recording customer encounters is only the beginning of building a strong relationship. Rapid retrieval and replay features empower call center and front line staff to review previous calls to gain necessary information to continue the conversation and instill confidence your team is actively listening. Gartner Research shows that almost 90% of business leaders today believe they have to excel in customer service in order to be competitive. With so much riding on your customer engagement, it makes sense to deploy best-fit, top in class technology designed to support superior customer care.
Here are three reasons every organization should consider Avaya IP Office call recording and unified communication solutions.
1.Simple, complex and everything in between. Whether your organization is looking for a user-friendly solution with single-pane visuals that give an overworked receptionist instant access to call data, or you have a complicated system with multiple sites and you’re looking for an economical platform to accommodate 2,000 users and diverse devices, there is a web-based Office IP solution to fit your circumstances.
2. IP Office delivers more while requiring less. Not only does IP Office allow you to capture vital conversations over multiple channels, it reduces your physical footprint and requires 50% less memory to support growth and expansion when you need increased capacity. You can even convert a web-based chat into a voice call and offer email document sharing as part of your strategy to develop a richer collaborative environment. The end result is a user-rich experience with robust security features built in that is simpler to install, manage and deploy and fits your organization perfectly.
3. Avaya IP Office complements your business model. Many businesses have already migrated to cloud-based telephony. However, IP Office seamlessly integrates with traditional, web-based and hybrid communications architecture. Regardless of which model your SMB uses, built-in encryption ensures your call recordings are secure.
If you would like more information about Avaya IP Office call recording capabilities, or you are looking for a budget conscious option to prepare your organization for growth, contact an ATIS Digital representative to schedule a demo or personal consultation.
