Communication management in a digitally rich environment has never been easier than it is today. From interviewing new talent to collaborating with remote consultants on a special project, technology brings people together in ways never imagined a few years ago. Incorporating Skype voice recorder functionality to the communications mix ensures your organization not only documents vital conversations but preserves a digital record for future review. A successful rollout takes thoughtful planning that considers how the change will impact all stakeholders.
To fully realize the benefits of Skype voice recorder capabilities, organizations must first empower their staff with the tools and resources they need. Managing the change is critical for success. ATIS Digital can help make the transition less stressful and more productive for your staff and your clients. Follow these simple steps to help your team prepare.
1. Inspire. Make sure everyone understands their new roles and responsibilities before you record the first interaction by explaining why you plan to start using Skype call recording as part of your service delivery plan. Share your vision, and encourage employees to share their concerns and suggestions for implementing a smooth roll out.
2. Educate. Train staff members so that they have the skills and knowledge necessary to use the new communication tools efficiently. Everyone should have confidence they know how to sign in, view the dashboard, add or drop participants and initiate sidebar conversations while recording.
3. Encourage. Continue to provide training and support after you go live. Offer practice sessions to help employees gain more confidence in a stress-free environment.
4. Support. Make sure you have the right unified communications technology, properly configured to meet the needs of clients and stakeholders. Different environments demand different solutions. Skype voice recorder solutions for staff meetings naturally won’t have the same access and delivery scrutiny as network-based lawful intercept solutions, but both require the right technology and the right equipment. ATIS Digital can help you determine the proper approach to recording engagements, storage of digital files, and managing data for mobile, fax, voice, email and other conversations, including your Skype call recorder data.
Adding Skype voice recorder options to your unified communication infrastructure is one way to ensure you’re doing everything you can to build teamwork and enhance customer service. The key to a successful roll out is considering how the change will affect your associates. ATIS Digital provides end-to-end communication solutions that include user education and training to ensure you get the most benefit from your equipment and your software. Give us a call to find out how to design a training program for your team.